It is an implied term that, by booking and staying in one of our apartments, you agree to accept our terms and conditions stated below.
Limitation of Liability
Stayci Serviced Apartments BV, trade name Stayci, shall not be liable for any direct or indirect damage that may arise as a consequence of the client's use of the apartment, including without limitation, damages, insurance, losses because of fire, robbery or criminal behaviour.
There is no prepayment required when making your reservation. We will contact you after your reservation is made about the payment options.
At least 30 days prior to arrival we need 25% of the total booked amount as a prepayment. The payment of the remaining balance due can be made upon arrival via credit card or pin.
Stayci Serviced Apartments BV accepts the following card types: MasterCard, Visa and American express. Please note we do not provide credit card receipts or numbers by post or electronically for security reasons.
Upon arrival a valid credit card is required as a security deposit. A reservation of €300,- per apartment will be made on your card and released automatically on the day of your departure on the conditions that:
No damage to the apartment(s) has occurred, by any guest in the party. No damage to any property has occurred, by any guest in the party
. No undue disturbance to other guests or residents has occurred, by any guest in the party.
If damage or disturbance to other guests has occurred, the cost to Stayci Serviced Apartments BV of the damage or disturbance that has occurred will be retained from the security deposit, and the remainder returned to the guest(s) in the party. If this cost exceeds the value of the deposit, the apartment provider reserves the right to charge the excess to the guest's (or guests') credit card(s).
Check-in & Check-out Time
You must comply with our rules for checking-in and checking-out. Check-in from 15:00 and check-out by 11:00. If there is any delay in vacating the apartment beyond the agreed time, a full day's rental may be charged to you. For arrivals between 20:00 and 22:00 Short Stay Group The Hague BV charges €35,-. Check-in after 22:00 is not possible.
To cancel a reservation, please contact us as soon as possible by email, quoting your booking reference number (also contained within our email).
If you need to cancel a booking urgently, within 48hours, and it is outside our office hours, then we advise you to inform us directly using the contact details you'll find on the confirmation email.
The cancellation policy fees depending on the notice given:
* There is no cancelation fee involved if cancelled or modified up to 14 days before arrival. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
Any cancellation may be liable to pay cancellation charges. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance.
We strongly recommend that all clients obtain appropriate travel and personal insurance cover.
Stayci Serviced Apartments BV reserves the right to cancel the booking if:
The apartment(s) or part of it is closed due to circumstances beyond its control.
The provider becomes insolvent or enters into liquidation or receivership.
It prejudices the reputation or causes or might cause in the Apartment Managers opinion, damage to the apartments and its common areas.
If the guest (s) are not able to show their passports or driver license upon arrival
If the guest (s) are not able to provide a security deposit in form of a valid credit card.
Stayci Serviced Apartments BV will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or the apartment provider is unable to perform the contractual obligations as a result of events beyond his reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
If Stayci Serviced Apartments BV receives serious complaints or any disputes arise, we reserve the right to terminate your stay without notice.
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. We will always endeavor to sell any apartments you no longer require but cannot guarantee this. In circumstances where the apartments cannot be sold, our cancellation policy will apply.
Persons notified to our booking agent prior to arrival and Stayci Serviced Apartments BV on the check form upon arrival m may occupy the apartment. You may not re-let/sublet the apartment to any other third party without our prior written approval. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded without our prior written approval. The apartment provider reserves the right to refuse admittance to the apartment if this condition is not complied with.
Stayci Serviced Apartments BV will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation. You are also responsible for taking all-reasonable care of the apartment and its contents. The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay. Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay, which has occurred due to the negligence, wilful default or irresponsible behavior on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to Terms and conditions Stayci Serviced Apartments BV without delay.
You and your party agree to be considerate tenants and to take good care of the apartment(s)and to leave it/them in a clean and tidy condition at the end of the rental period. You and your party also agree not to act in any way, which would cause disturbance to those residents in neighbouring properties.
The provision of short-let property rentals is a "grey area" in The Hague and there is some risk that the authorities may close down, or otherwise prevent access to properties that are listed on this site. All property rentals on this site are subject to the local laws and legal conventions of The Hague and/or The Netherlands. Dutch laws may change without notice. In the event that new or existing laws governing the short-term rental of properties, which may have an adverse effect on such rentals (including, but not limited to prohibition of such rentals), come into effect, Stayci Serviced Apartments BV will endeavor to relocate any pending arriving parties in alternative accommodation(to a similar standard).
In the event that relocation is not possible, or undesired, Stayci Serviced Apartments BV will refund any monies paid for affected accommodation booked through our booking agent.