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PRIVACY STATEMENT

Your privacy is important to us. You’ve placed your trust in us by using the Stayci Serviced Apartments services and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest and we are transparent about the processing of your personal data.

This document describes how we use and process your personal data, hopefully provided in a readable and transparent way. This one privacy statement applies to any kind of information we collect through the platforms we use.

What kind of personal data does Stayci Serviced Apartments collect?

Stayci Serviced Apartments processes your personal data by using our services and / or by providing this information to us. Below you will find an overview of the personal data we may process:

Information that you provide to Stayci Serviced Apartment when you use the services, for example when you subscribe to our newsletter, fill out a form or enter information when you use the services. This may include your name, gender, address, country of residence, company, email address, bank and payment details and phone number.

Further information about your use of the services provided by Stayci Serviced Apartment, but collected via analytics functionality which includes: general usage information, including recent browser history, anonymized IP address, location data, information about your activities on our website. Data about your surfing behavior across our websites and internet browser and device type.

What kind of special and / or sensitive personal data do we process?

Our website and / or service does not intend to collect data about (website) visitors who are younger than 16 years. Unless they have permission from parents or guardian. However, we cannot check if a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we are without personal permission have collected personal information about a minor, please contact us at info@stayci.com, then we will remove this information.

Why does Stayci Serviced Apartments collect and use your personal data?

Stayci Serviced Apartment processes your personal data for the following purposes:

  • Handling your reservation and payment
  • Inform you about changes to our services and products
  • To deliver goods and services to you
  • Inform you about events and other relevant information for your trip
  • Requesting a review to keep improving our services
  • Stayci Serviced Apartment analyzes your behavior on the website in order to improve the website and to adjust the range of products and services to your preferences.

How long does Stayci Serviced Apartments store personal data?

After your stay we will store your personal data in a profile. Should you return to Stayci Serviced Apartment someday, we want to be able to offer the best possible service you can imagine, and customize your stay based on your personal preferences. In addition to the previous, if we have obtained consent we may contact you with special offers that may be of interest to you.

How does Stayci Serviced Apartments share personal data with third parties?

Stayci Serviced Apartments will not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data.

Cookies, or similar techniques, that we use

Stayci Serviced Apartment uses functional, analytical and tracking cookies. A cookie is a small data file that can be placed on your device (computer, tablet or smartphone) when you visit certain internet sites. Stayci Serviced Apartments uses cookies with a purely technical functionality. These make sure that the website is working properly and that, for example, your preferred settings are remembered. These cookies are also used to properly update the website, let it work and optimize it. In addition, we place cookies that keep track of your surfing behavior so that we can create customized content and offer advertisements. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via your browser settings. To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.

Third-party cookies

Additional third-party cookies are placed when you use the services. These are for example to track how long you stay on our website and which region you come from. These services use cookies to help us analyze how you use the Websites.

  • Google Analytics
  • Google Adwords
  • Facebook
  • Hotjar

How does Stayci Serviced Apartments protect personal data?

Stayci Serviced Apartments takes the protection of your data seriously and takes appropriate measures to abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of it abuse, please contact us at info@stayci.com.

View, modify or delete data

If you have any questions, feedback or want to know more about how your personal information is used, or you want to access, correct or remove your personal information, please contact us at info@stayci.com.

Adjustments to the privacy policy

Stayci Serviced Apartments might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you’ll know exactly where you stand.